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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bigno

Bigno

August 1, 2024

5  out of  5
rating by Bigno
"After having recently moved to NC from VA, I wanted to see about getting a local agent as I was tired of having to deal with endless automated menus on some 800 number to try to reach a live person to help me.. In our new community I saw a local All State Office and decided to stop in. I was blown away by how friendly everyone was. I had the opportunity to meet with Kelly Adams, she was simply amazing. During our conversation she walked me through not just my Auto policies and the various options, but also some additional coverages I could add to our home to protect us, and the additional benefit of an umbrella policy over everything. She was so knowledge, personable I made the decision on the spot that this is where we needed to be, and fully insured all of assets with them. Josh stopped in during my meeting and introduced himself, and I could tell that everyone at this office truly cared about their clients, and not just handing out what they asked for but also discussing things in detail to assure they got what they truly needed. If you are looking for an Agent, Kelly is the person I would call.. hands down, I look forward to working with her, and Josh and the entire office here in Brunswick Forest as we settle into our new lives here."
We responded:
"Wow! Thank you for this amazing 5 star review and for entrusting our Agency with all of your insurance needs it was a pleasure to meet you and we are grateful for your business! We look forward to serving you for years to come! Welcome to the Agency and welcome to North Carolina! "
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maddie vargas

July 22, 2024

5  out of  5
rating by maddie vargas
"I recently had the opportunity of working with Josh London at State Farm, and I cannot say enough positive things about my experience. Josh took the time to sit down with me and thoroughly understand my insurance needs. He patiently listened to all my questions, and he provided clear explanations of all the available options. What stood out the most was Josh's deep knowledge of insurance products. He was able to recommend a policy that perfectly fit my requirements and budget without any unnecessary upselling. As a new insurance buyer, it was extremely helpful to me and made a usually daunting experience, super easy. I would always recommend Josh for your future insurance needs!"
We responded:
"Maddie, thanks a ton for your awesome review! I'm really glad I could help make your insurance experience easy and stress-free. It's great to know that my explanations and recommendations were helpful to you. If you ever have more questions or need assistance in the future, don't hesitate to reach out! Josh London - State Farm Insurance Agent, Leland, NC"
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Pat Burnett

July 6, 2024

5  out of  5
rating by Pat Burnett
"Josh & his entire group at State Farm were extremely helpful, courteous & professional. I have & will continue to have my house & cars covered by this office."
We responded:
"Thank you, Pat! We are thrilled to hear that you are satisfied with our service and professionalism. We are grateful for your continued trust in our office to cover your house and cars. We are here for you whenever you need us! - Josh London - State Farm Insurance Agent, Leland, NC"
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Peyton Tracy

June 27, 2024

5  out of  5
rating by Peyton Tracy
"Chris did a great job helping me with my insurance needs and I have always had great service here."
We responded:
"Peyton, thank you for letting us know that Chris provided you with great service for your insurance needs! We're happy to have met your expectations and look forward to assisting you again. - Josh London - State Farm Insurance Agent, Leland, NC"
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Nick Reed

June 12, 2024

5  out of  5
rating by Nick Reed
"Josh London is my Statefarm Agent. He’s extraordinarily helpful and supportive. Statefarm as a whole has been awesome for me, but if you get Josh London, just know you’re in the best of hands."
We responded:
"Nick, I'm thrilled you found my service extraordinarily helpful and supportive! I'm pleased to hear that State Farm has been awesome for you, and I'm grateful for your trust in my expertise. I'm here for all your insurance needs whenever you need assistance! - Josh London - State Farm Insurance Agent, Leland, NC"
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Lisa Escaffi

April 12, 2024

5  out of  5
rating by Lisa Escaffi
"Josh and his team are a wealth of information. Everyone is pleasant and happy to help. Nice to have a local team nearby to meet all your insurance needs."
We responded:
"Thanks, Lisa! We appreciate your trust in us for your insurance needs. Your positive feedback means a lot to us. - Josh London - State Farm Insurance Agent"
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Cynthia Ricks

March 30, 2024

5  out of  5
rating by Cynthia Ricks
"Great customer service!!"
We responded:
"Thank you, Cynthia, for the great feedback on our customer service! We are delighted to hear that you had a positive experience with us. If you ever need assistance in the future, please don't hesitate to reach out. - Josh London - State Farm Insurance Agent, Leland, NC"
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Mario

March 8, 2024

5  out of  5
rating by Mario
"Always prompt and precise."
We responded:
"Hi Mario, we are thrilled to hear that you found our team to be prompt and precise. Providing excellent service is our top priority, and we are grateful for your kind words. Thank you for choosing us to assist you with your insurance needs. - Josh London - State Farm Insurance Agent, Leland, NC"
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Stephen Provost

January 24, 2024

5  out of  5
rating by Stephen Provost
"I've had State Farm/Josh London since I moved to NC in 2015 and have been pleased the entire time. I trust Josh and his knowledge all things insurance related. He's an advisor and not a sales person. He's always looked out for my best interest and tells it to me straight. He's also, more than once, gone above and beyond the call of duty to help in a pinch. I'm limited to 5 stars, but Josh and team are worth a lot more. Highly recommend!"
We responded:
"Stephen, thank you for your wonderful review! We truly appreciate your loyalty and trust in our State Farm office. It's our pleasure to serve you and we are thrilled to hear about your positive experiences. If you ever need anything, we are here for you. Thank you again!"
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Landon Smith

January 12, 2024

5  out of  5
rating by Landon Smith
"The staff at Josh London State Farm office is superb. Would highly recommend to anyone who is looking for top tier service and reps that truly care about their customers!"
We responded:
"Landon, thank you for the amazing review! We have been honored to serve you and your family for your insurance needs. We are incredibly fortunate to have an amazing team of licensed insurance professionals that truly cares for each and every one of our customers. We look forward to taking care of you for years to come! "
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Gary Rohauer

November 28, 2023

5  out of  5
rating by Gary Rohauer
"I have had Josh and his State Farm office for over 15 years. They have been amazing, they go above and beyond to help from questions to claims."
We responded:
"Gary, thank you for the positive review! It makes us incredibly happy to know that we have been able to help you with your insurance needs for 15 years!"
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Steven Pyle

November 16, 2023

5  out of  5
rating by Steven Pyle
"Heather Sweatt has been awesome each time she has helped us. First with home insurance and then more recently with car insurance and an umbrella policy. She is super knowledgeable, super patient, kind, professional, a great resource for information and always willing to help in any way! I highly recommend Heather & Josh London - State Farm. Thanks Josh! Thanks Heather!"
We responded:
"Thank you, Steven, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Heather, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Greg Peters

November 15, 2023

5  out of  5
rating by Greg Peters
"Heather has been our State Farm agent since we moved to the area earlier this year, and she has been fabulous! All our questions are responded to quickly and accurately, and our policy statements promptly provided. We have all our cars insured by State Farm, and we would highly recommend Heather and the Josh London agency to anyone desiring a quality product and terrific customer service."
We responded:
"Greg, thank you so much for sharing your wonderful experience with Heather and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."
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Rachel Stroup

November 2, 2023

5  out of  5
rating by Rachel Stroup
"Excellent customer service and attention to detail. It is evident that Josh London personally cares about each of his customers. Josh ensures all your needs are met - especially the ones you wouldn't think of. He takes a lot of time to make sure you understand and can make informed decisions. He truly wants what is best for your family. Best insurance experience we have ever had!"
We responded:
"Thank you Rachel! We are glad to know about your great experience!"
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Lori Boldt

October 7, 2023

5  out of  5
rating by Lori Boldt
"Josh London and his team have supported our family of 6 drivers (4 teenage drivers) for the past 17 years with extraordinary service."
We responded:
"Thank you for the great review Lori! We are so grateful we have had the opportunity to serve you and your your amazing family since we opened our insurance agency. It has truly been an honor and a privilege. "
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Don KLING

July 28, 2023

5  out of  5
rating by Don KLING
"I wanted to express how impressed I was with my recent experience with the Josh London State Farm office staff in Leland, NC and State Farm’s National Claim office. Despite having the unfortunate situation where I had to file an auto claim, the staff at both offices treated me with courtesy and extremely efficient service. I was extremely impressed."
We responded:
"Thank you for the five-star rating, Don! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and helping you with all of your insurance needs! "
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Lynn McKinley

June 8, 2023

1  out of  5
rating by Lynn McKinley
"My parents had coverage for decades. Following my fathers death we got renters insurance for my mother in her senior residence. In November 2022 she went into a nursing home, hospice and passed in Jan, 2023. I called several time to cancel insurance a was told it was already cancelled. They continued to withdraw premium in spite of my calls. Within weeks of closing her bank account (May 2023) I got a call regarding unpaid premium. Attempted to explain to Heather. She is the person I talked to every time I called agency. Today I got a refund check for 1 month … should have been 6! Document everything! You can NOT trust these people!"
We responded:
"Lynn- First we would like to express our condolences on the recent loss of your mother. Losing parents is tough and we definitely don’t want to make the situation anymore stressful. I tried contacting you today to see if I can get this resolved, but was unable to reach you. I see where the error was made and apologize for any inconvenience or disruption we caused. I promise it was not intentional and want to make it right. Please give me a call so I can get your situation rectified and I can personally apologize to you. Thank you, Josh "
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Isabella Moreno

May 31, 2023

5  out of  5
rating by Isabella Moreno
"Working with Josh London State Farm Agency has been the best! We are so glad we chose them for our home and auto insurance coverage."
We responded:
"Thank you for the wonderful review, Isabella! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
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John Michael Wilder

March 20, 2023

5  out of  5
rating by John Michael Wilder
"Moved to North Carolina recently. We were fortunate to have connected with this team to help us with our insurance needs. (new home and auto) Everyone has been very helpful throughout our transition from Georgia to North Carolina. Special Shout out to Kathleen who has always made herself available. 👏 👏 👏"
We responded:
"John, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Kathleen was able to do just that for your home and auto! We appreciate you putting your trust in our office to help protect what matters most."
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henry szwarc

February 22, 2023

5  out of  5
rating by henry szwarc
"Working with a local agent such as Josh London State Farm and their team has made our lives so much easier and less stressful. When it comes to insurance and notary issues, they are always there for us. We are very happy with their products and services and look forward to a continuing relationship."
We responded:
"Henry, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Mark Pojasek

February 2, 2023

5  out of  5
rating by Mark Pojasek
"It's a pleasure to work with Kelly at the Josh London agency. In person, over the phone, or via email, she's always cheerful, attentive, and professional. We're glad we chose them for our home and auto coverage!"
We responded:
"Thank you for the wonderful review, Josh! Kelly is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
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C Gauff

January 26, 2023

5  out of  5
rating by C Gauff
"Kelly was so helpful and knowledgeable as she helped me switch over to new homeowners and auto policies. Thanks would highly recommend Josh London agency!!"
We responded:
"Thank you for the shoutout for Kelly! We pride ourselves in providing great customer service and we're happy to hear we were able to do just that for you. Please reach out if you need anything."
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Lionel Keaton

January 25, 2023

5  out of  5
rating by Lionel Keaton
"I built a new cabin on our family farm and needed to insure the property. Kelly was extremely knowledgeable in the type of coverage needed for my property. I'm now very comfortable with the coverage that I decided on."
We responded:
"Thank you, Lionel, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Kelly, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
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P I

January 25, 2023

5  out of  5
rating by P I
"We’ve always been State Farm customers and when we moved to the area over 6 years ago, we searched for a local agent and selected Josh and his team. We could not be more pleased with the way the entire team helps us with all of our insurance needs and questions. They consistently provide exceptional customer engagement by taking the time to understand our specific needs and tailor solutions that are timely, adequate and cost effective. It’s the personal touch that they add to the experience that sets them apart. They work well as a team and the engagement is seamless no matter who answers the phone. Great job!"
We responded:
"Thank you, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
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Lucia Goss

December 28, 2022

5  out of  5
rating by Lucia Goss
"Josh and staff are super friendly and knowledgeable. From auto to life insurance and everything in between the got you covered!"
We responded:
"Thank you, Lucia, for the amazing review! Our team works hard to provide a great insurance experience in Leland and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"