State Farm® Insurance Agent Josh London

"Hi Cynthia, We truly value your long-standing relationship with us since 1973 and appreciate the trust you’ve placed in our agency over the years. We understand how frustrating it can be when a claim is denied. After a thorough and careful review with our claims department, the denial was based on the presence of extensive rot and deterioration, which unfortunately falls outside the scope of coverage. Our policy covers sudden and accidental discharge of water, but damage resulting from gradual wear, rot, or maintenance issues is not covered. We know this is disappointing, but please know we are here to answer any questions. Thank you again."

"Thank you, Stephen, for sharing your experience with us! I'm happy to hear that myself and the team were able to provide a good explanation and context about rate and able to help you save money in the long run. We always strive to prioritize your satisfaction and provide clear, helpful information. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us this last year, we look forward to serving you for years to come! "

"Thank you, Kim! We appreciate you! If you need anything else, feel free to reach out anytime."

"Grace, thank you for sharing your experience! I'm happy Chris was able to answer your questions about your home insurance. If there's anything else you need, just let us know! Happy to help and happy to have you as a customer! "

"Thank you for your kind words about our team. It's always good advice to double-check your coverages. We are happy to review anytime! "

"Thank you for your review, Grazyna! I'm happy to hear that Kelly provided you with excellent service and valuable advice, this kind of feedback helps us know we are providing the high level of service that we strive for. Thank you for allowing us to take care of all of your families insurance needs! And thank you Brenda for the referral! If you need anything else, feel free to reach out!"

"Thank you, Carl! I'm happy to know you have found our office welcoming and our team caring. It was great seeing you and catching up! Always love learning more about you and your family. If you need anything else, feel free to reach out!"

"Thank you for your review, Shelly! I'm happy to hear that our team was friendly and efficient in meeting your needs. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out anytime!"

"Thank you for your review, Jim! I'm happy to hear that Haleigh was able to assist you with inputting your mileage and make your day a little brighter. She's indeed a valuable part of our team. If you need any more help, feel free to reach out!"

"Thank you, Joseph! I'm happy to hear that you found our team responsive and professional. We strive to provide friendly and knowledgeable service to all our customers. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"

"Thank you, Mike! I'm really happy to hear that Chris was able to assist you with your purchase and provide you with the information you needed. It's wonderful to know that you've been with us for over a decade, and we truly appreciate your loyalty. If there's anything else we can do for you, just let us know!"

"Thank you for your review, Tusham! I'm happy to know you found our team helpful and friendly. It's great to hear that working with us on your insurance was a pleasure. If you need anything else, feel free to reach out!"

"Thank you, John! I'm happy to hear that you had such a positive experience with our team. We strive to ensure that every interaction is seamless and meets your needs. If there's anything else we can do for you, just let us know!"

"Thank you, Janet, for sharing your experience! I'm happy to hear that Chris was able to assist you so effectively and make the process smooth, even when challenges arose. Our team is dedicated to providing knowledgeable and friendly service, and it's great to know Chris delivered just that. If you need anything else, feel free to reach out!"

"Thank you, Ryan, for your kind words and for being with us for over 8 years! I'm glad to hear that Chris was able to assist you promptly with your business liability policy update. It's wonderful to know that our team's efforts in being helpful and responsive have made a positive impact. We're here for any future needs or questions you may have! We have loved getting to know you both and watch your businesses grow!! "

"Sophia, thank you for the great feedback about our team and Chris specifically- we are lucky to have him. We are so thankful you chose our agency to help you with your insurance and look forward to serving you! "

"Thank you so much for your feedback! I'm glad to hear that Chris and the team have been able to assist you with your insurance needs. It's wonderful to know that we've been able to support your new business as it evolves. If there's anything more we can do for you, please don't hesitate to reach out!"

"Thank you, Rebecca! I’m so glad to hear that you’re satisfied with the service from our office. We truly appreciate your kind words and are here to take great care of all your insurance needs. If you ever have any questions or need assistance, feel free to reach out!"

"Thank you for your valuable feedback! It has been an honor to look out for your family over the past decade. From handling unfortunate events like a flooded or damaged car to advising on insurance needs for your new home, we are grateful for the trust you’ve placed in us. My team and I are dedicated to providing quick, responsive service and ensuring you have the best coverage to protect what matters most. Your kind words and loyalty mean a lot to us. If you ever need anything, we're just a phone call away."

"We understand your frustration and appreciate your feedback. Our local agency strives to provide the best service possible, although we don't have control over individual rates. When you reached out, we diligently explored all available discounts, but unfortunately, none were applicable in your case. We did suggest adjusting your coverage to lower costs, which you chose not to pursue, and we completely respect that decision. We also want to clarify the situation regarding your draft and policy. Your request to suspend the draft came after the process had already begun. When you later asked for a mid-term cancellation, State Farm issued the appropriate refund. We understand that the "short rate" refund may not have met your expectations, and we regret any inconvenience this may have caused. As a small business these reviews have a real impact, especially when we are not in a position to resolve the root cause. We have noticed that you have left negative reviews about our agency across multiple platforms over the past two months. While we regret that your experience with us has led to this, we assure you that we have done our utmost to address your concerns within the constraints of what we can control. We hope for the best in your future endeavors."

"Thank you so much, Jon! I'm glad you're happy with our service. If you have questions, feel free to reach out. We're here to help!"

"Thank you, Nick, for your wonderful feedback! I'm delighted to hear that Kathleen provided you with the expertise and seamless service you were looking for. It's fantastic that she was able to set everything up smoothly and help you save money. If you have any questions or need further assistance, feel free to reach out to our office. We're here to help!"

"Thank you, Gigi, for sharing your experience! I'm happy to know that our team was able to assist you in maintaining your coverage during a challenging time. It's important to us to provide flexible and supportive service. If you have any more questions or need further assistance, feel free to reach out."

"Thank you, Don, for your wonderful feedback! I'm happy to hear that you enjoyed working with Kelly and me. Your recommendation means a lot to us."